Terms of service

Here is the complete, official Terms of Service translated into English for your Shopify store. It perfectly reflects the coordinates at Delmas 75 and protects your business.

You can copy and paste this text into your Shopify Admin under Settings > Policies > Terms of service:

TERMS OF SERVICE

OVERVIEW

This website is operated by SomnoLab. Throughout the site, the terms “we”, “us” and “our” refer to SomnoLab. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 – ACCURACY AND MODIFICATIONS TO PRICES AND THE SERVICE

  • Pricing: Prices for our products (specifically the SomnoWave™ headband) are clearly displayed at checkout. We reserve the right to modify our prices at any time without notice.

  • Modifications: We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4 – PRODUCTS AND ORDERS

  • Availability: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

  • Descriptions: We make every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's or smartphone's display of any color will be perfectly accurate.

SECTION 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

SECTION 6 – RIGHT OF WITHDRAWAL AND RETURNS (30-DAY WARRANTY)

According to our customer satisfaction policy, you benefit from a 30-day satisfaction guarantee starting from the date you receive your SomnoWave™ product.

  • To initiate a return, the product must be sent back in its original condition and packaging.

  • All shipping costs related to returning the product are the exclusive responsibility of the customer.

  • Any product returned damaged or incomplete will not be refunded.

SECTION 7 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. In no case shall SomnoLab, our directors, employees, or partners be liable for any injury, loss, claim, or any direct or indirect damages arising from your use of the SomnoWave™ product. You agree to strictly follow the operating and safety instructions provided in the product manual.

SECTION 8 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws in force at our business location. Any disputes that cannot be resolved through an amicable settlement will be brought exclusively before the local courts of the publisher's headquarters.

SECTION 9 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at the following address:

  • Trade Name: SomnoLab

  • Physical Address: Delmas 75, HT7110, Port-au-Prince, Haiti

  • Support Email: samuelmardochejj@gmail.com